Unbox Wear

Shipping

Shipping is processed once the order has been completed. This process takes 24 to 48 hours, depending on order volume. The estimated delivery time is 6 to 16 business days within Mexico and 4 to 10 business days in the USA.

Due to high order volumes, shipping may take 10 to 20 days. However, the tracking process will reflect all updates on the status of your order(peak seasons).

Refund and Return Policy.

Wear Unbox is committed to providing high-quality products and ensuring customer satisfaction. If you receive a damaged product or one that does not meet your expectations, you may request a refund or return by following the guidelines outlined in this policy.

Products Eligible for Refund or Return:

  • Damaged Products: If the product has issues such as printing defects, tears, stitching problems, or poor-quality printing, you may request a refund or return.
  • Manufacturing Errors: If the product has manufacturing defects that impact its use or functionality, you may request a refund or return.

Products Not Eligible for Refund or Return:

  • Exchanges Due to Incorrect Size or Color Selection: We do not accept exchanges for choosing the wrong size or color. Please carefully review the size guide and product descriptions before completing your purchase.
  • Damage Caused by the Buyer: Returns will not be accepted for products damaged due to improper use or negligence by the buyer..

Refund or Return Request Process:

  1. Contact Us: To request a refund or return, please email us at sales@wearunbox.com within 7 days of receiving your product. Include your order number, the item you wish to return or refund, and the reason for your request.
  2. Return Instructions: Once we receive your email, we will provide detailed instructions on how to proceed with returning the product.
  3. Product Return: The product must be returned in its original packaging and in perfect condition. Return shipping costs will be covered by the customer.
  4. Refund or Exchange: Once the returned product is received and its condition verified, we will process the refund or exchange as applicable. Refunds will be issued using the same payment method as the original purchase.

Processing Times:

  • Refunds: Refunds will be processed within 5 to 9 business days after receiving the returned product.
  • Exchanges: Product exchanges will be processed within 6 to 9 business days after receiving the returned product.

Important:

  • We kindly ask you to read this Refund and Return Policy carefully before making your purchase.
  • If you have any questions or concerns, please contact us at sales@wearunbox.com.

We hope this Shipping, Refund, and Return Policy has been helpful. At Wear Unbox, we strive to provide our customers with the best shopping experience possible.